Most suspensions trace back to one of six things.
Google rarely tells you which one. Within four hours of signup we'll tell you exactly which one tripped your profile.
Address mismatch
Virtual offices, UPS boxes, or service-area businesses showing a storefront. The most common trigger by a wide margin.
Keyword-stuffed name
"Joe's Plumbing Best Emergency Austin", modifiers, taglines, or names that don't match your signage.
Category violations
Wrong primary category, or services that hit Google's prohibited content rules.
Duplicate profiles
Old listings, duplicates claimed by someone else, or two profiles Google merged incorrectly. The trickiest to unwind.
Suspicious edits
Rapid address or category changes, or bulk edits that look automated to the algorithm.
Competitor flags
Weaponized reports. Needs a Product Expert escalation to undo, exactly our specialty.
Everything you get, step by step
Same-day diagnosis
Within 4 working hours of signup, we tell you the exact policy that triggered your suspension, not the generic email reason Google sent.
- Exact policy violation identified
- Severity rating: algorithmic vs hard
- Custom evidence checklist for your case
- Exact policy violation identified
- Severity rating: algorithmic vs hard
- Custom evidence checklist for your case
Document & evidence packaging
Business license, utility bills, signage photos, lease agreements, geo-tagged storefront pics. We package it the way Google's reviewers are trained to evaluate.
- Business license verified against filings
- Geo-tagged storefront photo set
- Proof of address (utility, lease, deed)
- Business license verified against filings
- Geo-tagged storefront photo set
- Proof of address (utility, lease, deed)
Appeal filing
We file the reinstatement request under your account with a unique tracking ID and keep the case log so nothing falls through the cracks.
- Filed under your account, not ours
- Unique tracking ID per case
- 72-hour first response from Google
- Filed under your account, not ours
- Unique tracking ID per case
- 72-hour first response from Google
Direct escalation
If the first appeal stalls or gets denied, we escalate through our Google Product Expert relationships, the same humans who can override algorithmic suspensions.
- Google Product Expert contacts
- Bypasses the public forum queue
- 48-hour escalation response SLA
- Google Product Expert contacts
- Bypasses the public forum queue
- 48-hour escalation response SLA
Live status updates
You get a private Slack channel or email thread with daily updates. No 'we'll get back to you', you always know where the case stands.
- Private Slack channel or email thread
- Daily case updates while active
- Real-time alerts on Google requests
- Private Slack channel or email thread
- Daily case updates while active
- Real-time alerts on Google requests
Prevention playbook
After recovery, a written 6-page playbook covering what got you flagged, what to never do again, and a monthly checklist to keep your profile compliance-tight.
- 6-page written playbook delivered
- Plain-English violation breakdown
- Monthly maintenance schedule
- 6-page written playbook delivered
- Plain-English violation breakdown
- Monthly maintenance schedule
- Exact policy violation identified
- Severity rating: algorithmic vs hard
- Custom evidence checklist for your case
Everything you need, one clear price.
Full money-back guarantee if we can't recover your listing in 14 days. No contracts. No hourly billing.
- Fixed price: flat · one-time · all-in
- Recovered in 14 days, or you don't pay.: We commit to recovery inside 14 days of filing, or you get every dollar back.
- Real outcomes: Listing back live and indexed inside 14 days
- Listing back live and indexed inside 14 days
- Documentation of the exact policy that caused the suspension
- A 6-page written prevention playbook so it doesn't happen again
- Direct Product Expert escalation path if it ever stalls again
- Compliance audit of categories, services, name, and address
- Restored map impressions, calls, and direction requests